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How To Acquire More Clients, Not Customers

6/29/2015

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Hosting a seminar is one of the building blocks in developing and sustaining a thriving financial services practice. I believe that too many advisors use the seminar to just write business. Don’t get me wrong, that is what we are trying to do, but that shouldn’t be the end-all. If that were the case, you would just be getting customers, and not clients. The successful advisor has a clientele, not a book of customers. Let me further explain...

Have you or your children ever owned a hamster? If you did, you probably purchased a little wheel for their cage. It was amusing to watch the hamster run its little legs off. The problem was, the hamster never made any progress. The wheel kept turning and the hamster kept running. This is how I see the advisor that is making “one-off” sales. He is destined to find new prospects, for he will not get additional business from customers. The client views the advisor as someone to be trusted, that will review their situation on a regular basis, and one that will keep them updated on new laws, regulations, opportunities and potential potholes. 

How do you develop the clientele as opposed to a customer base? Let’s examine:
  1. BRAND YOURSELF: Position yourself in your community as the expert. You can accomplish this by speaking at service and senior organizations for free. You can partner up with a bookseller, a florist, a pharmacist and anyone else that can help provide an interesting venue. Nothing sold here! Just giving time and information.
  2. NEWSLETTERS: Write or purchase a newsletter to keep your name in front of your target audience.
  3. RADIO INFOMERCIALS: Sounds formidable? It’s not! 
  4. PUBLIC RELATIONS PROGRAM: When is the last time you wrote and filed a press release? This is publicly, not advertising. You can’t buy publicity.
  5. HAVE CLIENT APPRECIATION GATHERINGS: Invite the next generation! One day, your client will pass and you'll eventually meet the kids. Why not now? Build your business with the next generation.
  6. REFFERRED LEADS: This is basic, but these are still your best leads. Get a minimum of three per sale. 
  7. DIRECT MAIL: Always utilize different forms of prospecting. This is an additional low cost means of ‘filling the gap’ with your seminar appointments. 
  8. DATABASE SYSTEMS: Utilize a program to track, monitor, and remind you of your clients’ needs. Review daily.
  9. BIRTHDAY & HOLIDAY CARDS: A no brainer!
  10. A ‘HOW ARE YOU DOING?’ CALL: No specific reason… just a check in.
  11. DO YOU HAVE A MARKETING PLAN? If not… develop it now! Don’t know how to write a marketing plan? Get someone to help. We provide marketing plan templates.
  12. PRODUCT KNOWLEDGE: Know of multiple annuities, like Medicaid Planning, Long Term Care, and long term care alternatives.
  13. STRATEGIC ALLIANCES: Collaborate with financial planners, attorneys, CPAs and P&C people. Do seminars with them. Low cost and a source of additional referrals!
  14. HAVE SOMEONE TO TURN TO: Have someone with whom you can share victories and problems. Hook up with an Insurance Marketing Organization that has street time, marketing experience and enough time to work with you “1 on 1”
  15. OR… You can just keep sending out invitations, clip the low hanging fruit and be like the hamster on the treadmill. Nothing is forever. Neither are seminars.

You deserve long lasting clients and long term success. You work hard for your family and deserve assistance. You should align yourself with people that share your passion and have the tools to help you succeed! We have solutions to all of your marketing needs. 

Give us a call and we will help you gain clientele who will reward you with more referrals and more business.

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Until next time… good selling!
​
Raymond J. Ohlson
Founder & Retired CEO
Ohlson Group
​1-877-844-0900
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The Referred Lead Dilemma

6/22/2015

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One of the greatest amazements in my 30 plus years in this business is the financial professionals’ inability to obtain referred leads. Is it an inability or a refusal to attempt to obtain these nuggets of gold? Today’s advisors will spend tens of thousands of dollars in seminar costs to get new “leads”. Is there, or has there ever been, a better lead than a referred lead? 

Professionals obtain their leads through referrals and there is no reason we shouldn’t as well. But, how do you get back in the referred lead business? Is there a system? You bet there is…

Obtaining referred leads is an art. I was fortunate to have excellent training as a career agent with American General, and this was the way I obtained my clients. I did direct mail and seminars... hard to believe seminars were also conducted in the 70s & 80s. Many think they are a new phenomenon. I built a large agency on this method and the process is basically the same. Every client should provide you with three to six referrals per sale. Unsold prospects should give you one to two. Centers of influence should provide you with more, and strategic alliances with other professionals should yield additional leads. The professional advisor should devote part of each day to prospecting, and prospecting via referred leads is money in the bank.

I referred to obtaining referred leads as an art. That is true, but it is also a science. With a downturn in seminar attendance, with the press writing about free meal seminars, and "Do Not Call" lists, don’t you think it is time to get back to basics? The Ohlson Group understands the process and teaches it to our field associates. There is a system, we employ it, and we can teach it. So, if you are looking for a teacher, give us a call. Operators are standing by.

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Until next time… good selling!
​
Raymond J. Ohlson
Founder & Retired CEO
Ohlson Group
​1-877-844-0900
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Client's Need A Lifetime Income Plan, Not Product

6/16/2015

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Our clients will work all of their lives attempting to accumulate that nest egg to take care of them during those Golden Years. It’s a tough job. There are a lot of distractions along the way, like buying their first home, maybe start a business, and let’s don’t forget braces for the kids’ teeth and their college tuition. Plus, they had some fun along the way. There were family vacations, maybe the big anniversary gift and so on and so on. 

Your clients have taken pleasure in creating a prosperous lifestyle; They chased the American dream and tried to convey a more prosperous lifestyle for their children. Then they retire and it's time to settle back and enjoy different facets of life. Not working is a big transition in and of itself, however living the rest of your life off of your nest egg and social security is an even bigger transformation. This period of time could be the most challenging and difficult of all. Their retirement income becomes more important than ever.

You see, prior to retirement, they earned money, but at retirement, they become beneficiaries of retirement income. One of their income streams is social security. The rest doesn't just magically appear. It comes from their nest egg! Will that last their entire lives? How long will they live? Will their spouse be in financial danger? How do they know? How do they avoid making a mistake when planning their retirement income?

This situation is much different than previous generations. It will be even more different, and more difficult, for generations to come. Why, you may ask? Well, people are living longer, so our money must last longer. Another important factor to consider is inflation.

Inflation at 4% can have a devastating effect on their spending dollars. The past 20 year average is 3.6%. It’s also important to note that the health care inflation rate is more than double the general inflation rate. Your clients can’t afford to make mistakes. It’s different if you make a financial mistake at 26 years old, or 36, or 46… even at 56 you can still recover. But it’s much more difficult to recover at 66.

Today’s pre and present retirees need to have a plan… not just a product. Retirees need solutions and assurances. They need the services of a trusted advisor that can provide guarantees regarding their retirement income. My suggestion is a complete review with your clients. Determine a retirement income amount that is necessary, adjust for inflation, factor in their life expectancy, then implement and monitor the plan.

This requires dialogue, a conversation, and especially a professional. 
Give your clients a call today. This is too important of a subject to ignore. Their lifetime income could depend on it. Pick up the phone and call them today. If you don’t... someone else will.

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Until next time… good selling!
​
Raymond J. Ohlson
Founder & Retired CEO
Ohlson Group
​1-877-844-0900
Comments

Net Profit In Terms Of Time

6/10/2015

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Gross sales are an extremely important part of our business, but they are not the end all. Many companies break sales or revenue records but see decline in their net profits. I believe that net profit is a critical aspect of our business that may need some investigation. 

Let’s make it personal and look at what we do everyday with our own assets in our quest to create a meaningful income, while striving to build a practice that will stand the test of time. First, we must examine the assets that are available to us. Unless things have changed, I view them as:
  1. Time and Man Power
  2. Money

Time is very finite. We can’t buy more time. So what might the answer be? Delegation is the answer. Utilize or hire staff that can perform tasks that would free you up to continue marketing and selling. 

Prioritizing is also an important part of time management. I continue to complete a “to do” list for my next day’s activities. I prioritize them and start crossing off the next morning. Rarely do I complete all of my tasks on that day, so there is always a bit of carryover, where I strive to take care of those items immediately. Microsoft and other software programs can assist you with reminders and deadlines, although I still believe that tasks seem to take on greater meaning when I am writing on pen and paper.

It’s also important to know your market. When can prospects be contacted, when can clients be seen and when is a good time to communicate via mail. These are the times when you create revenue. Don’t use revenue time to perform administrative duties. I must repeat . . . use your calling and contact times when they are optimal.

What about personal and professional time? Make sure you schedule vacations, time for study, and time for meetings. The interaction with people and resources will prove stimulating and profitable. Time away from the office allows you to step back and analyze what you are doing. Plus, a good personal life with family is a by-product and benefit of our profession. Don’t waste it!

These are but a few items to consider when evaluating time management. Entire books have been dedicated to this subject. It is one of the most important factors that has a direct influence on your net profit, or lack thereof. 

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Until next time… good selling!
​
Raymond J. Ohlson
Founder & Retired CEO
Ohlson Group
​1-877-844-0900
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  • About
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    • In-House Annuity Leads
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  • Incentives
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